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Gumbeaux Soft
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A host greeting guests on a packed night

Talks module

Every call answered. Every call on the record.

Your own business phone system — lines, extensions and ring groups — that answers from your live menu, hours and events when your team can’t, takes orders and bookings, and logs every call against the guest.
Book a guided demoThe Talks module

By the numbers

What a missed call costs you

The phone rings most during the rush — exactly when nobody can pick it up. Most of those calls are someone trying to give you money.

68%

of calls to restaurants come in during the lunch and dinner rushes — when staff are busiest.

Source: Maple, 1M+ restaurant calls, 2025

What changes with Gumbeaux

When the line is busy, the call is still answered — from your live hours, menu, specials and events — so your staff stay on the floor.

33%

of calls to restaurants go unanswered during peak hours.

Source: Maple, 1M+ restaurant calls, 2025

What changes with Gumbeaux

No call rings out. Each one is answered, logged with who called and what happened, and anything unfinished becomes a dated follow-up.

50%

of restaurant calls are a reservation (38%) or a takeout or delivery order (12%).

Source: Maple, 1M+ restaurant calls, 2025

What changes with Gumbeaux

Orders, reservation requests, catering briefs and questions are handled on the call and land in the same queues as your website.

Industry research about restaurants in general, shown with its source — not results from Gumbeaux Soft customers.

Time back

The same night, two ways

The phone rings mid-rush

Today

Someone stops serving to answer — or it rings out.

With Gumbeaux

It’s answered from your live menu and hours — orders and bookings taken. Your team keeps serving.

“Are you open? Do you still have brisket?”

Today

The same five questions, all night long.

With Gumbeaux

Answered from the same facts as your website — including what’s sold out.

A catering inquiry

Today

Scribbled on a ticket, re-typed tomorrow, sometimes lost.

With Gumbeaux

The brief is saved as the call goes and handed to your team as a draft quote.

“Did anyone call them back?”

Today

Nobody’s sure.

With Gumbeaux

Every call is logged with ring time, who answered and the outcome — follow-ups have a date.

A regular calls

Today

Staff don’t know it’s them.

With Gumbeaux

The caller is matched to their guest record, and the staff board shows who’s calling.

How it works

How it works

  1. Calls come in on your lines

    Extensions and ring groups route calls the way your team works — front of house, kitchen, events, manager.

  2. Your team answers first

    The staff board shows who’s calling and their history before anyone picks up.

  3. When nobody can, it’s still answered

    From your live hours, menu, specials and events — orders and reservations taken, and transferred to a person when it should be.

  4. Everything lands on the record

    Each call is logged against the guest with its outcome. Reservations, inquiries and catering briefs land in the same queues as your website.

Call log

Friday · 6:00–9:00 pm

Dana R. · regular

Reservation, party of 6, Sat 7:30

Booked

6:12

(225) 555-0187

Pickup order, 2 plates, ready 7:15

Order taken

6:31

Marcus T.

Catering, 80 guests, Oct 18 — brief saved

Quote drafted

6:47

(225) 555-0119

Asked for the manager — transferred

Transferred

7:05

Lena P.

Question about Sunday brunch hours

Follow-up

7:20

Illustration · sample data

Features

What it does

Takes the order

Builds the order from your real menu and options, for pickup at a time your kitchen can make.

Lines, extensions and ring groups

Set up the way your team works, with routes for each line.

Books tables and registers for events

Reservations with your party rules, and callers put on the list for tonight’s show or next month’s dinner.

Answers from your live facts

Hours, holiday hours, menu, specials, events and sold-outs — the same facts your website uses.

Transfers to a person

When a caller needs a manager or catering, the call goes to the right person or group.

A call log that tells the story

Ring time, who answered and the outcome of every call.

Caller snapshot on the staff board

Who’s calling, their last visit and today’s booking — before you pick up.

Matched to the guest record

Every call joins the guest’s history with their orders, bookings and messages.

Catering briefs saved as the call goes

Date, headcount and menu are kept even if the call drops.

Calls in the browser

Take and make calls from the admin on a laptop or phone.

Notes and follow-ups

Add a note, an outcome and a callback date to any call.

Your numbers

What missed calls may be costing you

Put in your own numbers. The starting values come from the research above — change any of them.
%

Starting value: Maple, 1M+ restaurant calls, 2025

%

Starting value: Maple, 1M+ restaurant calls, 2025

$

A table for two, a takeout order — your average.

Unanswered calls a month

 

Revenue riding on them each month

 

Over a year

 

Not every missed call is a lost sale — some guests call back. This is the size of what’s on the line.

Walk through it with us

No silos

What it connects to

Change it here and everything it touches knows.

Catering calls

The full catering brief, taken on the call.

Reservations

Phone bookings land in the same book as online ones.

One guest record

Every call on the guest’s history.

Ops board

Incoming-call alert and caller snapshot.

Lead pipeline

Unfinished calls become follow-ups.

Questions

What owners ask us

Can callers place an order by phone?
Yes. The order is built from your live menu and options, for pickup at a time your kitchen can make — and sold-out items aren’t offered.
What does it answer from?
The same facts as your website: hours and holiday hours, menu, specials, events and what’s sold out. Change it once and the phone knows.
What happens when it can’t help?
The call is transferred to the person or ring group you choose, and the log shows what the caller asked.
Does my team still answer the phone?
Yes. You decide how calls route — to your team, a ring group, or the line that answers from your facts.
What if a caller hangs up halfway?
Catering and event requests are saved as the call goes, so a dropped call still leaves a lead with your team.
Do we need new equipment?
Your team can take and make calls in the browser on a laptop or phone.
Who sets it up?
We do it with you during onboarding — your lines, ring groups and what the phone should know.

More in Talks

Catering calls

Catering calls taken in full — date, headcount, menu, budget — saved as the call goes and handed to your team as a draft quote.

Website chat

Chat on your website that answers from the same facts as your phone and starts catering requests.

Need something specific?

Ask us. If it's not already built, we take special feature requests.
Ask about a feature

Hear it answer your kind of call.

A guided demo, about 20 minutes, built around what you run.
Book a guided demoCall 225-800-9110